National & International Delivery
The delivery method can be changed according to the customer's wishes. Freight transport will be done mainly by air.
Horta City - Faial Island
Material delivery made by the company to the port and city of Horta (Angústias, Matriz e Conceição) are free. Shipping outside the city will cost 4,99 Euros, VAT included.
Pico and S. Jorge Islands
Orders placed on these islands, regardless of proximity, come directly from the main supplier of the company. This procedure is related to the policy stock management.
Delivery - Further Information
The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.
Unfortunately we have to charge carriage but we attempt to keep it to a minimum.
All orders over 79,99 Euros or weighing more than 2 kg will require a signature, and the delivery could take place any time between
8:30 am and 6pm depending on the courier used. If you are liable to be out, please give an alternative delivery address or type instructions into the notes section as you place your order.
The combined length * width * depth must be no more than 50 cm * 32 cm * 60cm.
Fast Delivery Prompt Despatch
Within 48 hours, subject to availability.
Occasionally items are not immediately available - we will then despatch as much of your order as we can immediately and
back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as despatched.
Please note we will contact you if your item is unavailable for next day delivery if you have selected it.
We will make every to attempt by using the contact details you supply.
Next day delivery
Orders received before midday Local Time Mon-Thurs will be delivered on the following working day.
Orders placed after midday Thursday will be delivered on the following Monday (if a working day). If you place a next day order
on Fri/ Sat/ Sun your order will be delivered on the Tuesday if Monday is a normal working day.
The majority of our parcels will be sent by a courier, the bulk of which are with Portuguese Mail. Please be aware that they advertise their delivery times as anywhere between 8:30am - 6pm Monday to Friday.
We are not able to dictate to them a time slot. And in most cases a signature will be required.
Europe and rest of the world
For orders to mainland Europe and rest of the world, the cost for carriage is calculated on order package weight and final destination.
The price given at checkout is a guide only and an accurate postage cost will be calculated and shown clearly on your invoice which
will be sent with your goods. If you would like to know this figure before despatch please feel free to contact us for a quote.
Please be advised that if your order is sent by courier outside of the EU you may need to pay for import/custom taxes after the order has been delivered to you.
This is standard procedure by the courier to ensure that your order is delivered to you as soon as possible and not delayed in customs.
These charges are solely dependent on your local customs office and the courier, we have no control over these charges.
We would kindly suggest contacting your local customs office for more information and advice.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over the circunstances.